Effective Date: January 13, 2026
At House of Ruthee, we are committed to delivering a seamless and luxurious shopping experience. This policy outlines our shipping procedures, delivery expectations, and refund/exchange guidelines.
1. Shipping Policy
Order Processing:
- Orders are typically processed within 1–3 business days after payment confirmation.
- You will receive a confirmation email with your order details and tracking information once your order has been dispatched.
Shipping Methods & Delivery Times:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (where available)
- International Shipping: 7–21 business days, depending on customs and destination
Shipping Costs:
- Shipping fees are calculated at checkout based on the selected shipping method and destination.
- Free shipping promotions may be offered from time to time and will be indicated on the website.
Order Tracking:
- All orders include tracking information. You can track your package directly via the courier service.
Delivery Issues:
- House of Ruthee is not responsible for delays caused by courier services, customs, or incorrect shipping details provided by the customer.
- Please ensure your shipping address is accurate and complete to avoid delays.
2. Refund & Exchange Policy
Eligibility for Returns/Exchanges:
- Returns are accepted within 14 days of receiving your order.
- Items must be unused, unworn, unwashed, and in their original packaging with tags intact.
- Sale or promotion items may be non-refundable; any exclusions will be clearly stated at the time of purchase.
Non-Eligible Items:
- Final sale items, personalized products, and gift cards cannot be returned or exchanged.
How to Request a Return or Exchange:
- Contact our customer service team at info@houseofruthee.co.za with your order number and reason for return.
- We will provide instructions and a return authorization for your shipment.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds:
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Exchanges:
- Exchanges are subject to product availability. If your requested item is unavailable, we will process a refund instead.
Defective or Damaged Items:
- If your item arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery.
- House of Ruthee will cover return shipping costs and provide a replacement or full refund.
3. Contact Us
For questions, concerns, or to initiate a return/exchange:
Email: info@houseofruthee.co.za
This policy is designed to protect both House of Ruthee and our customers, while maintaining a luxury, customer-first experience.